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Ticket Terms & Conditions

These pages set out all the terms and conditions upon which Love It Local Ltd (Company No.12361288), through its website, provides access to tickets to you and your guests (“you” or “your”) (the “Terms”). These Terms cover:
      • Entry to the event being advertised.
    Please read these Terms carefully, by taking the below actions you agree to be bound by these Terms:
        • Entering the building where the event is taking place
        • Buying a card online

      Purchasing Tickets

      Tickets can be purchased via our website Payment must be made in full at the time of buying a Ticket. Upon purchase of a Ticket from our website, you will receive an email. This email constitutes your proof of purchase. Please check that you have received this email following purchase. We take no responsibility should you not receive this email due to reasons outside of our control e.g. junk or spam filtering. It is your responsibility to check the accuracy of the details on your email confirmation or Tickets (as appropriate) as mistakes cannot always be rectified. When you receive your email confirmation or Tickets, please keep them in a safe place as we cannot be held responsible for any Tickets that are lost or stolen. If you have not received an email confirming your ticket, please contact straight away. Only Tickets purchased directly from us are valid for admission to events. Once purchased, tickets cannot be refunded or exchanged except at the absolute discretion of Love It Local Ltd.

      Ticket Price

      We charge a small booking fee for all bookings. Where Ticket prices vary according to age, the following provisions apply: A person of 16 years or older is classed as an Adult. A person aged between 6 and 15 years (inclusive) is classed as a Child. The price of Tickets may vary from time to time. Event prices are stated on our website but note that each event may carry a different pricing structure. When buying a Ticket either via the website, the total price will be confirmed. We reserve the right to correct any pricing errors even after we have sent you the email confirmation or Tickets (as appropriate) although we will endeavour to do so as soon as we become aware of the error. Proof of entitlement for certain Ticket types may be required for entry.

      Tickets – General Terms

      One Ticket purchased entitles one person entry to a single event. All persons entering the event must hold a valid Ticket that must be retained at all times and must be available for inspection if required. Failure to produce a valid Ticket on request may result in your removal. Tickets remain our property at all times. We reserve the right to require the immediate return of the Tickets at any time and to refuse entry to, or eject, any person who fails to comply with these Terms. Once acquired, whether by purchase or on a complimentary basis, Tickets are non-refundable, non-transferable and void if altered. Tickets that we reasonably suspect have been transferred or altered will not be honoured. Tickets are not for resale. Any such resale shall have the effect of rendering that Ticket void.

      Ticket Cancellation

      Should you wish to cancel a Ticket, you must notify us immediately by email at upon which the email confirmation or Tickets shall become void. We are under no obligation to issue refunds where a Ticket has been cancelled by you but, notwithstanding this, any such refund shall be entirely at our discretion. In rare circumstances beyond our control, we reserve the right to cancel a Ticket but we will endeavour to notify you as soon as we become aware that this is necessary. Should we have to cancel your Ticket we will refund you all the monies you have paid to us.

      Entry to an event

      In order to be admitted, you will need to show your ticket either printed out or on your mobile device. It is your responsibility to arrive in time for the event. Those who are late are not guaranteed entry, except at the absolute discretion of the event holder.

      Our status

      Love It Local Ltd will use its reasonable endeavours to ensure that the event will take place at the published date and time and location but reserves the right to cancel the event, whether for security, health and safety, where required by law or any other reason, without notice. In the event of such closure, any Tickets issued will be exchanged or refunded at the price paid for them but no further compensation will be paid. Whilst You and other Ticket holders are on the premises of events in which we have full control, You and your guests must comply with all directions of staff, relevant health and safety notices, policies and announcements made available to You.

      Your conduct

      Any breach of any of these Terms or any unacceptable behaviour by You or your guests that is likely to cause damage, nuisance, injury to any other visitor or member of our staff or to the attraction or building itself shall give rise to the right of staff to eject you immediately. We shall have the right to refuse admission across all areas of the business or to eject you and any other Ticket holder or guests if in our reasonable opinion, granting your admission might be a risk to our property, the safety of others and/or affect the enjoyment of the experience or event by others and in particular (but without limitation) where there is a breach of the following rules:
          • No smoking
          • No pets or animals except for assistance dogs
          • No consumption of food or drink (except any that has been provided by us at the event either freely or purchased) inside the event areas without our express permission
          • No offensive weapons
          • No access to any areas other than areas designated for access
          • No unnecessary noise (whether from mobile phones or personal stereos or otherwise) or behaviour likely to annoy or offend other ticket holders or intimidate staff
          • No use of illegal drugs or consumption of alcohol except in authorised places and in accordance with the Licensing Act 2003.

        Clothing Policy

        You are required to remain fully clothed at our events and this is to include the wearing of shirts and shoes at all times. This is both for your own comfort and for the benefit of other ticket holders. We reserve the right to ask you to remove items of clothing that we deem to display inappropriate messages or images.


        Children (those aged 15 years and under) must be accompanied by a person aged 18 years or over. Such children shall remain under the control and supervision of a person aged 18 or over at all times. For the purposes of supervision, an adult supervisory ratio of 1 adult to 5 children is required.


        In the interests of safety, you may be asked to submit to a search of your person or belongings and anyone refusing to submit or found to be in possession of materials which we believe to be dangerous or unsuitable will be denied entry or removed from events. You must keep your personal belongings with you at all times. We accept no responsibility for loss, theft or damage to any personal belongings brought into events. Any items left at events are left at your own risk and we accept no responsibility for loss, theft or damage of these personal belongings.


        The taking of photographs with handheld cameras is allowed at the event. Video recording as well as the use of flashes, tripods and other specialist photographic equipment is not permitted unless permission is granted in advance by contacting Photographs are for you to enjoy for your own personal, private, non-commercial purposes only. Unless permission has been granted by us, picture and images cannot be reproduced in any format or media other than for private viewing. From time to time we or other authorised third parties may carry out photography and/or other recording at the attraction and any images and/or recordings may feature visitors. You consent to the use of such images and/or recordings by us in connection with advertising, promoting the attractions, experiences and events (such as on our websites, social media sites and pages, partner sites, outdoor advertising and brochures), and for our internal purposes, and in doing so, you allow us to edit, modify, publish and make available such images and/or recordings. You acknowledge and agree that you will not receive compensation if we use such images and/or recordings for the purposes set out above. If any ticket holders to the event are under 18, you, being the parent or legal guardian of such persons, also consent to the use of their image and/or recordings for the purposes set out above. You acknowledge that the copyright in such images and/or recordings rests with us and/or any authorised third party and accordingly you grant us and/or any authorised third party all rights in any images and/or recordings of you and/or your children. You shall promptly execute such documents and perform such acts as may be required for the purposes of giving full effect to the foregoing.

        Our liabilities

        Our liability for losses you suffer as a result of us breaching a contract between us is strictly limited to the purchase price of the Tickets you booked and any losses which are a foreseeable consequence of us breaching the contract at the date the Tickets were bought. Losses are foreseeable where they could be contemplated by you and us at the time of purchasing your Ticket having regard to the information which was available at that time. This does not exclude or limit in any way our liability for death or personal injury caused by our negligence; or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. We are not responsible for indirect losses which occur as a side effect of the main loss or damage, or for any losses that fall into the following categories: loss of income or revenue, loss of business loss of profits or contracts, loss of data or waste of management or office time, loss of goodwill, disappointments or emotional distress and/or any other loss or damage which was not reasonably foreseeable by us at the date the Ticket was bought, however arising and whether caused by tort (including negligence), breach of contract otherwise, even if foreseeable.

        Events outside our control

        Subject to applicable law, we shall have no liability to You if we are prevented from, or are delayed in performing our obligations under any contract or from carrying on our business by acts, events, omissions or accidents beyond our reasonable control, including (but not limited to) strikes, lock-outs or other industrial disputes (whether involving the event premises employees or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, pandemic, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

        How we use your personal information

        We only use your personal information in accordance with our Privacy policy, for details please see here. Please take the time to read these, as they include important terms which apply to you.


        We have the right to revise and amend these Terms from time to time by notifying you or placing updated Terms on the website. You may not vary these Terms unless agreed in writing with us. You will be subject to the Terms in force at the time that you entered the conditions outlined at the start of these Terms. You may wish to print a copy of these Terms with a date-stamp for future reference.


        If we fail, at any time, to insist upon the strict performance of any of your obligations under any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.


        If any of these Terms is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

        Third party rights

        A person who is not a party to the Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

        Entire agreement

        These Terms and any document referred to in them constitutes the whole agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these Terms. You acknowledge that, in agreeing to these Terms, you do not rely on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms. Nothing in this clause excludes liability for fraud.

        Law and Jurisdiction

        These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.
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